Privacy Policy
Last updated: October 16, 2026
This Privacy Policy explains how Strata Creative Group LLC ("Strata," "we," "us"), which operates Strata Custom Apparel at stratacustomapparel.com, collects, uses and shares information when you visit our website, request a quote, or contact us.
1. Information we collect
Information you give us. When you request a quote or contact us, we collect the details you provide, such as your name, company name, phone number, email address, the products and quantity you need, your need-by date, project details, and any artwork or files you send us. We also keep the messages you send us by phone, email or WhatsApp.
Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, the pages you view, the website that referred you, and advertising identifiers or campaign parameters (such as click IDs and UTM tags). This is done through cookies, pixels and similar technologies.
2. How we use information
- To respond to your request, prepare quotes, produce and deliver your order, and provide customer service.
- To contact you about your request by phone, email or WhatsApp.
- To measure and improve our website and our advertising, including showing our ads to people who visited our site or who may be similar to them.
- To prevent spam and fraud, keep our systems secure, and comply with the law.
3. Cookies, pixels and advertising
We use the Meta Pixel (Facebook and Instagram) to understand how people use our site and to measure our ads. The Meta Pixel may record page views and actions such as submitting our quote form. If you enter your email address or phone number in our form, Meta may receive that information in a hashed (encrypted) form to help match the action to your account. We may also use Google Ads and Google Analytics tags for similar purposes.
You can limit this tracking through your browser's cookie settings and through the ad preference settings offered by Meta and Google. Blocking cookies may affect how parts of our website work.
4. How we share information
We do not sell your personal information for money. We share it only as needed:
- Service providers that help us run our business, such as website hosting, email, spreadsheets and messaging tools (including Google and WhatsApp).
- Advertising and analytics partners, such as Meta and Google, through the pixels and tags described above.
- Production and shipping providers. To make and deliver your order, we may share the order details and artwork you provide with the providers that help us produce and ship it.
- Legal and safety. When required by law, or to protect our rights, customers or others.
- Business changes. If our business is sold or reorganized, information may be transferred as part of that transaction.
5. Your choices and rights
You can ask us to stop contacting you, or to access, correct or delete the personal information we hold about you, by emailing us at the address below. If you are a California resident, you may have additional rights under California law, including the right to know what personal information we collect, to request deletion or correction, and to opt out of the "sharing" of personal information for cross-context behavioral advertising. We will not discriminate against you for exercising these rights, and we will respond as required by law.
6. Messaging
If you message us on WhatsApp, WhatsApp's own terms and privacy policy also apply to that conversation. If you give us your phone number, you agree that we may contact you about your request. You can ask us to stop at any time.
7. Data retention and security
We keep information for as long as needed to respond to you, fulfill orders, meet legal and accounting requirements, and resolve disputes. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
8. Children
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.
10. Contact us
Strata Creative Group LLC
1641 Pacific Rim Ct, Suite C
San Diego, CA 92154
Email: quotes@stratacustomapparel.com